Refund Policy
Drop Dot Cookies
Website: www.dropdotcookies.com

Last updated: August 30, 2026

1. Perishable treats
Our products are handmade dog treats. For health and food-safety reasons, we generally cannot accept returns of treats because you changed your mind, ordered the wrong item by mistake, or no longer need them.

2. Damaged, missing, or wrong items
Contact us within 48 hours if:

• The package arrived damaged
• Items are missing
• You received the wrong order

Please include your order number and clear photos of the box and items. We will credit the amount you paid toward your next order if damaged.

3. Shipping problems
If tracking shows delivered but you cannot find the package, check with neighbors and the carrier first, then contact us. If you entered the wrong address at checkout, we are not responsible for the lost package and cannot guarantee a refund.

Carrier delays are outside our control. Delay alone is not a reason for a refund if the order is still in transit or is delivered.

4. Cancellations
If you need to change or cancel an order, email us as soon as possible. Once an order is packed or shipped, we usually cannot cancel it.

5. How refunds are issued
Approved refunds go towards your next order.  Shipping charges are refunded only when the problem was our error (wrong or damaged item).

6. Contact
Refund or order issues:
mailto:order@dropdotcookies.com
Include your order number.